We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We strongly advise taking a video at the time of unboxing so that in case of any discrepancy / damaged item, your claim can be settled immediately in a hassle-free manner. The support team can be reached at info@khushburat.com or +91 84900122900 WhatsApp.
To start a return, you can contact us at info@khushburat.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@khushburat.com. We would strive our best to make your return hassle free.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We strongly advise taking a video at the time of unboxing so that in case of any discrepancy / damaged item, your claim can be settled immediately in a hassle-free manner. The support team can be reached at info@shatpratishat.com or +91 84900122900 WhatsApp.
Exceptions / non-returnable items
We cannot accept returns of used products or gift cards or items offered as free or items offered as sample.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This has to be done via communication on email info@khushburat.com or official watsapp through website.
Once the return is approved, the replacement product will be delivered to you within 8-10 working days.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Once the refund is approved, the amount will be credited to you within 5-7 working days to your original method of payment.